FAQ

Product Information
Yes. Everything contained within our vessels are 100% all-natural ingredients and completely biodegradable.
While the exact blend of our wax is proprietary, we can share that it is made up of soy and beeswax.
Yes we do. Whether its a custom scent, a decorative idea, or anything else. Just get in touch with by using the contact tab and tell us what you are looking for and we will be happy to offer our services.
We offer both large 10oz candles and smaller 6oz candles on our website. We also offer wax melts and other limited-time products at different times of the year.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. We here at Rosas Aromas never store your payment data on our website.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
We understand you want your candles as soon as possible. We usually ship out all orders within 1-2 business days with major carriers such as USPS, UPS, and Fed-Ex.
Domestic shipping can take up to 5 business days.
International shipping could take up to 14 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, Our current promotion is free domestic shipping for any order over $50.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control. Our warranty provides a guarantee against manufacturer and shipping defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.
It does not cover damages caused by improper use, or other issues that are not attributable to a manufacturer or shipping defects.
At this time we do not offer an ADDITIONAL warranty on our products. Our warranty covers any manufactured or shipping defects and expires 30 days after purchase.
Returns & Refunds
Yes, we offer full refunds within a 30-day window. Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.